CISNGE - ServiceNow Consultant - JL5

• Demonstrated competence in the various HR functional areas, especially employee relations and change management
• • Experience on Human Resources dashboards, reports, and other HR management modules to monitor and manage HR cases and employee satisfaction
• • Design and develop new ServiceNow applications and services for HR Modules; including Case Management, HR Administration,
• • Knowledge Base and Employee Service Centre
• 1. Minimum 4-5 years of ServiceNow scripting experience.
• 2. Experience in HRSD and ITSM modules is must.
• 3. PowerShell Coding Experience is must
• 4. Experience with Flow Designer, Server-Side scripting and Client-Side scripting.
• 5. Hands-on experience of ServiceNow Integration with third party application.
• 6. Certifications: Certified ServiceNow Administrator (CSA) and Certified Implementation Specialist (CIS)

Roles & Responsibilities

• Work with clients to understand their IT operations requirements and recommend ITOM solutions that meet their business needs.
• ➢ Design, configure, and customize ServiceNow ITOM modules, including Discovery, Event Management, Service Mapping, and Configuration Management.
• ➢ Develop and maintain ServiceNow workflows, business rules, client scripts, UI pages, UI actions, and other ServiceNow customization features as needed.
• ➢ Collaborate with other IT teams to ensure the smooth integration of ServiceNow ITOM with other systems and applications.
• ➢ Provide ongoing support and maintenance for ServiceNow ITOM solutions.
• ➢ Document technical specifications, processes, and procedures for ServiceNow ITOM solutions.
• ➢ Serve as primary technical point-of-contact ServiceNow ITOM for business users and internal teams
• ➢ Define technical solutions for architecture and design that are aligned with business problems and ServiceNow ITOM/ Automation/ CMDB implementation best practices
• ➢ Maintain expert knowledge of the ServiceNow ITOM / CMDB Products; Discovery, Service Mapping, Event Management, HLA, AIOps, Orchestration, Integration Hub, Cloud Management, including ServiceNow Common Service Data Model, CSDM.
• ➢ Co-lead requirements gathering workshops with internal business stakeholders to provide technical guidance, and assist with capturing all necessary business, functional and technical requirements necessary to design and implement the solution
• ➢ Collaborate with internal business stakeholders to write/estimate stories
• ➢ Oversee developers’ work, and own overall quality and delivery of development
• ➢ Capable of executing hands-on development for stories that cannot be delegated
• ➢ Responsible for sprint demos internally, delivery of additional development artifacts and documentation, and knowledge transfer activities as required
• ➢ Work collaboratively with ServiceNow team and business stakeholders to monitor for scope creep and resolve critical path technical issues and challenges
• ➢ Provide mentorship to developers and platform engineers on technical design standards and best practices.

Technical Requirements

• Primary skills:Technology->Infra_ToolAdministration-ITSM->ServiceNow,Technology->Infra_ToolAdministration-ITSM->ServiceNow-CSM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-HRSD,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITAM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITBM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM

Additional

• Required Knowledge of ServiceNow CMDB Architecture
• ➢ 5+ years working on the ServiceNow platform preferably in global implementation projects
• ➢ Working knowledge of IT Operations Management and CMDB Processes (Event Management, Discovery Service Mapping, CMDB/CSDM, AIOps, Cloud Management, Orchestration)
• ➢ Strong knowledge of JavaScript, HTML, CSS, and other web development technologies.
• ➢ Experience with WMI, SSH, SNMP, PowerShell, REST, SOAP, and JavaScript
• ➢ Experience integrating with tools to federate data into the CMDB
• ➢ Expert in IT Asset Management Lifecycle processes (including hardware and software)
• ➢ Good interpersonal skills, including collaboration, communication, relationship building, and negotiation
• ➢ Intermediate Windows and Unix administration skills
• ➢ Expert in IT Asset Management process & operational delivery
• ➢ Familiarity with network concepts (routers, switches, firewalls, NAT, load balancing) and storage.
• ➢ Familiarity with the following concepts: XML, JSON/script language, database.
• ➢ Ability to discuss credentials, install a product, troubleshoot permission issues, discuss and trouble shoot network connectivity with network engineers
• ➢ Familiar with Cloud environment like AWS, Azure etc.
• ➢ Ability to work independently and as part of a team.
• ➢ Excellent problem-solving, analytical, and communication skills.
• ➢ ServiceNow Certified Implementation Specialist Event Management
• ➢ ServiceNow Certified Implementation Specialist Service Mapping
• ➢ ServiceNow Certified Implementation Specialist Discovery.
• ➢ ServiceNow Certified Implementation Specialist Cloud Provisioning and Governance.
• ➢ Up-to date knowledge of ServiceNow Versions, product features, its release & end of life details.
• ➢ Scripting capabilities such as JavaScript, jelly, SQL
• ➢ Acquaintance with Web and Application Servers, Load Balancers, Databases, Cloud (AWS, Azure etc.) and Virtualization (WebSphere, MQ, IIS, Apache, VMware)